When a problem prevents you from downloading and installing updated maps on your Tom Tom GPS, you must determine the cause of the problem before you can successfully update your device.
Turning your computer or GPS off during the download and installation process may often prevent the Tom Tom maps from updating properly.
In addition, security and browser settings may prevent you from downloading the updated maps to your computer.
Certain system and network settings may prevent the download of map updates.
Worse, the company seems not to care about known problems.
For all of you Tom Tom owners feeling lost out there, come along. Back in 2010, I tried to update my then two-year-old Tom Tom 920.
I was ready to purchase new maps, but as it turned out, there was no way to get them into the device. It wouldn't connect with a Windows XP computer I tried.
I tried everything, sporadically, over the course of several months. It wouldn't connect if I reinstalled any type of software or followed any type of procedure that Tom Tom suggested. Its help pages still thought there were no versions of Windows out past Vista. Can you actually update your device easily with new maps?When it comes to Tom Tom, that's a test it has failed for me with three different units, making me want to navigate elsewhere for my GPS needs.Consult with your system administrator if attempting to perform the map update using a computer at work.Web browser popup blockers may also interfere with the update process.Open "Computer" on your Windows desktop, right-click the icon representing your computer's hard drive, then click the "Properties" tab to confirm you have adequate available disk space on the machine.