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The response explained that this particular form of communication was not secure, so American Express provided a link to a secure website.Unfortunately, you must have an account to ask a question via email.American Express is a credit card company that offers lines of credit, personal credit cards and business credit cards to customers with above average credit scores and histories.

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We are testing this email address, but we’ve not received a response to our email just yet.

For the social media savvy consumer – you can contact American Express customer service through the following social media websites.

Finally after approximately 3 minutes of waiting, we reached an English speaking customer service representative.

They were helpful and polite when I had questions regarding application requirements and rates and fees.

The customer service hotline is an automated system that customers must enter your account number prior to proceeding.

We attempted several times to reach an American Express customer service representative to no avail.

The website is on the official American Express site and requires you enter your account information.

When we sent the email regarding information pertaining to starting an account, we simply received an automated response within 5 minutes.

American Express [email protected] 16 Dear Customer: This message is automatically generated.

You have replied to a non-secure e-mail address that is not monitored for replies, and we will not be able to respond to your question(s) through this channel.

Click here to leave a comment about your customer service experience. Box 981540 El Paso, TX 79998-1540 Need more information on the American Express credit card or other services provided by American Express?