Some of these complaints have been posted by personal users who use Skrill as a mobile app for sending money to people, but most of them were written by merchants.In general, merchants are suspicious of lengthy and excessive fund withholding by Skrill, particularly in conjunction with the excessive identity verification process required by the company.
Skrill has also received 12 informal reviews, all of which were negative in tone.
The most recent review complains about funds getting tied up in Skrill’s system: A business person from Egypt asked if he could send me 0 US dollars via Skrill. Here is the rub: you can NEVER access the funds from your Skrill account. THESE PEOPLE ARE THIEVES AND CRIMINALS THAT NEED INVESTIGATING.
As of the review, the company holds a “B” rating with the and has had 48 complaints filed against it in the last 36 months.
The bulk of these complaints (30 of them) involve problems with Skrill’s products or services.
in London, England, with a London headquarters at Floor 27, 25 Canada Square, London E14 5LQ, United Kingdom, and a New York headquarters at 61 Broadway, Suite 1603, New York, New York 10006. Key Points Skrill appears to primarily market itself through its website and through traditional advertising.
There is currently no evidence that the company partners with independent sales agents to market its services, and we are unable to locate any negative Skrill reviews that accuse the company’s sales team of deceptive advertising tactics.As it stands, Skrill’s official advertising materials do not appear to deter unqualified merchants from signing up for the service, which may be the cause of many complaints about sudden cancellation of service and withholding of funds.Skrill offers a wide variety of payment options in various currencies, including digital wallets and online payment gateways for European merchants, which makes it difficult to compare the company’s contract terms to industry averages. users, Skrill charges a fee of 2.9% to load an account using a Visa or Master Card card and a fee of 7.50% to load an account using a Paysafecard prepaid card.The company’s overall rating suffers from a high complaint volume that appears to be almost exclusively related to its fraud prevention policies.Customers report sudden freezes on account and withheld funds, but more importantly, they also claim to have great difficulty resolving these issues in a timely fashion through Skrill’s customer service department.Skrill (skrill.com, moneybookers.com), formerly operating under the name of Moneybookers USA, is an online payment and money transfer service headquartered in New York City and London. This makes it popular among merchants who require multi-currency payment processing.