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Maybe our email ended up in your junk mail folder or you may have just missed it.

As advised via email to you, your refund has now been processed as requested.

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Once you reach Milford Sound your pilot will take you across the full length of the fiord. Incidentally our trip was cancelled twice due to weather, so be sure to spend extra days in Queenstown.

Fly over the renowned Sutherland Falls and Milford Track on your way back to Queenstown. The flight to Milford Sound was awesome, fantastic views of the area which the pilot narrated as we flew.

We did however hear from Milford Sound Scenic Flights that your flight had been cancelled and so we followed up with an email to you to find out what you'd like to do with your credit.

We unfortunately didn't hear back from you and this feedback was the first we had heard from you.

Unfortunately the weather can be so unpredictable in this region hence the need to cancel flights.

As mentioned on your booking confirmation we ask that you phone or email us to let us know when there has been a cancellation if you are wanting a refund.

Unfortunately, winter weather wasn't t too cooperative.

Our flight was postponed initially, then amended to skip the Milford sound cruise.

The reason for doing this is we don't hear from every operator every time there is a cancellation and also, a lot of the time people will reschedule their activity bookings and hence don't always require a refund.

In your case, we didn't receive an email or phone call from you regarding your refund until this feedback came through.

You can’t say you’ve truly experienced Queenstown until you’ve visited the amazing Milford Sound, one of the most visually stunning and renowned destinations in the world.